Ruby Tuesday Pick of the Week: K9 Cuisine
Why It’s a Gem: Learning from competitors’ customer-service mistakes has helped this pet food supplier leave the others in the dust

When Anthony Holloway experienced lackluster customer service while buying specialty dog food, he didn’t gripe. Instead, he saw the experience for the opportunity it was.  Holloway used other companies’ mistakes as a blueprint for what not to do, a strategy that saw his company become top dog, with a 50-percent growth each month in its first year. (more…)